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Alicia's Creations
See what is currently IN STOCK!

POLICIES
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VIEW CUSTOM ORDER PRICE LIST | REQUEST CUSTOM ORDER | BUY FROM INVENTORY | CONTACT ALICIA

Before making a purchase, please take a moment to read these important terms and policies.
By placing an order on www.ParrotJewelry.com you agree to these terms and conditions.
For further information, please see the Frequently Asked Questions page.

TERMS & CONDITIONS

All artwork on www.ParrotJewelry.com is created solely by Alicia Merritt. Please understand that each custom piece is hand sculpted, so there will be variations from the online example images of various species and your personal order. Your avian art will be unique!

Please keep all artwork out of the reach of children and pets. Products may contain small pieces that could pose a choking hazard. Our feathered friends are naturally drawn to colorful jewelry, so please take great care when wearing your jewelry while handling your pet birds. Alicia cannot and will not be held liable for any accidents resulting in injury that involve any products sold on ParrotJewelry.com.

PLACING A CUSTOM ORDER

The demand for Alicia's custom work is far more than she can personally create. Because of this, there is a "lottery" type of system that Alicia is now using. For more information, please read about it on the order form page.

When your custom order is drawn, Alicia will contact you by email to go over the details. If Alicia is unable to contact you by email, you will receive a phone call to the number you provided with your order request. Once all details are finalized and confirmed, you will receive an email with your invoice attached in PDF format. If you are unable to view your invoice, please email Alicia.

Payment is required within one week of drawing and confirming your custom order. Full payment is required before Alicia can begin sculpting your special creation.

To purchase a one-of-a-kind creation already created and in stock, please see Alicia's Inventory Page to view items which are ready for immediate shipment. Alicia sells most of her non-custom creations through her eBay store and Etsy shop.

EMAIL REFERENCE PHOTOS

Alicia has a vast library of reference photos for most species, so photos are not always required if your bird is representative of the "typical" coloration of the species. However, photos can be helpful if you would like a rare species that Alicia may not be familiar with, as well as for various mutations, or for birds with variant markings such as some amazons, cockatiels and others.

You are welcome to send or email photos of your birds for quotes or for reference for Alicia when she creates your custom order. For sending photos online, please email Alicia first to notify her that you will be emailing photos, then clearly note in the subject line: your name, your invoice number (if you have already ordered) and the species of birds. If you do not include at least one of these identifying subjects, your email may be deleted as spam and not read. Photos can also be mailed through the post to Alicia, and she is happy to return them to you with your order.

A few tips on choosing photos:

  • Full bodied side views are helpful for most projects.
  • Close up profile face views are great for charms.
  • Lighting is important! Your bird's colors can look very different in photos with flash, so try to match the colors in the photo to your bird's actual colors if you want the custom artwork to reflect that.
  • The more photos, the better!

PAYMENT - WITHIN THE USA

For domestic orders within the USA, Alicia accepts checks, money orders, PayPal and credit card payments. PayPal also allows you to directly transfer from your bank account, and this takes approximately 4 days to clear. (See F.A.Q. page for information about PayPal.)

You may also choose to send your payment via direct bank wire transfer if your order totals over $300. If you would like to use this method, please contact Alicia first to get specific instructions. An additional charge of $10.00 will be added to cover bank fees for domestic wire transfers.

If your payment by check is returned due to insufficient funds, you will be charged for all bank fees as well as a processing fee.

For more details, see the Shipping and Payment page.

PAYMENT - INTERNATIONAL

All international payments, regardless of method, must be in US DOLLARS. Alicia accepts International money orders, PayPal payments up to $300, and bank wire transfers for orders over $300.

International orders which total over $300 will be required to be paid through wire transfer except for long time established customers. An additional charge of $30.00 will be added to cover bank fees for wire transfers.

All payments must clear before any artwork is mailed out. For more details, see the Shipping and Payment page.

SALES TAX

Purchases shipped within the state of Iowa will be charged 6% sales tax. Shipping and Sales Tax are calculated and added to the total order in your invoice.

PACKAGING

Your special creation will be packaged with great care to be well protected during shipping, as well as to be suitable for gift giving if you choose. You may have your purchase shipped to a gift recipient and Alicia is happy to include a special gift message for you. Please inform Alicia when placing your order if the item is to be sent as a gift if you would like the receipt kept out.

Your jewelry order will be packaged in a box with decorative ribbon, and wrapped with protective bubble wrap.

SHIPPING & DELIVERY TIME - WITHIN THE USA

When you purchase an item from Alicia's Inventory of creations in stock, your order will be shipped out within 1-3 days apon receiving your payment, if not sooner. You will receive a shipping confirmation via email when your order has been shipped. Most items are shipped Priority Mail through the USPS, and take anywhere from 2-6 days to arrive. Custom charms and chokers can be shipped via First Class Mail at the customer's request, which sometimes takes a few days longer to arrive. Expedited shipping is available at customer's request, using USPS Express Mail.

For more shipping details, including costs and insurance options, see the Shipping and Payment page.

Delivery time for a custom creation will depend on the current line of orders ahead of yours, and the amount of time it takes to complete your particular order. Because the majority of Alicia's Creations are custom, made-to-order original art pieces, shipping times can vary. Once your order is placed, Alicia will let you know the estimated wait time.

In addition, Alicia is not liable for any loss or damage during shipment. If the order has been insured, and arrives damaged in the mail, the customer will be responsible for making a claim for reimbursement with the USPS. For this reason, Alicia recommends purchasing insurance.

Please notify Alicia if your package does not arrive within a reasonable time frame or arrives damaged. If possible, take a photo of the damaged package, and keep all packing materials for insurance claim purposes.

SHIPPING & DELIVERY TIME - INTERNATIONAL

Shipping times outside of the USA can be unpredictable, and Alicia is unable to estimate any time frame beyond what the USPS is able to provide as typical guidelines for your country. Many factors play into the delivery when packages travel overseas, so please allow plenty of time for your order if you are ordering from outside of the USA. International custom orders valued over $200 will only be shipped through Express Mail International for more secure delivery.

In addition, once a package has been shipped, Alicia is not liable for any loss or damage during shipment. If the order has been insured, and arrives damaged, the customer will be responsible for making a claim for reimbursement with the USPS. Please notify Alicia if your package does not arrive within a reasonable time frame or arrives damaged.

For more shipping details, including costs and insurance options, see the Shipping and Payment page.

PRIVACY POLICY

Your security and privacy are of the utmost importance at ParrotJewelry.com.
Information received from you, including your name, email address, mailing address, and phone number is always kept confidential. This information is used only for order fulfillment, billing, and shipping purposes. Your private information is never shared with anyone else.

RETURNS & MODIFICATIONS POLICY

Alicia hand-sculpts every custom order just for you with great detail to your specific requests. Because of this, custom items cannot be returned, as they were made exclusively for the customer.

If you wish to cancel or modify an order, you can do so at any time BEFORE Alicia has started sculpting your order. Your canceled order will be refunded minus 10% for rescheduling fees.

For refunds on non-custom items, meaning any item purchased from Alicia's INVENTORY (through her eBay store or Etsy shop), you may send the item back within 7 days of receiving it if you are not 100% pleased.

Any damaged, altered, used/worn items are not eligible for return or refund.

Original shipping charges are not refundable. To receive a refund, please return item(s) in their original jewelry box(s) and be sure to use an appropriate mailing box with padding to prevent damage in transit. Please use an insured courier (USPS Insured, FedEx, UPS) and retain your shipping receipt. Alicia can not and will not be responsible for item(s) that you send that are lost or damaged in transit.

All custom orders are photographed at the time the order is filled for shipping for insurance purposes, and can be emailed to the customer upon request. (Please note that once your order is completed, no changes can be made to the piece.)

COPYRIGHT

All content, photos, graphics and artwork is Copyright © Alicia Merritt / Alicia's Creations 1999-2011. All rights are reserved. Designs may not be reproduced without written permission.

You MAY NOT copy any content to make your own graphics, signature pictures, avatars or post on message boards, etc. You may email Alicia for permission to post a picture or content on a discussion board, forum or blog, which is most often approved as long as you provide clear reference to the artist and link it back to this website with the following credit:
Image and Design Copyright © Alicia's Creations, www.ParrotJewelry.com

Alicia retains all rights of photos of custom orders and the creations themselves.

Thank you for following and respecting these terms and policies!

Copyright © 2001-2011 Alicia's Creations
All rights reserved.
Artwork and Webdesign by Alicia Merritt
No portion of this website, including all artwork, photos, and graphics, may be copied or redistributed in any way.
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